Terms and Conditions

Standard conditions of sale 

This contract shall be subject to these terms and conditions of sale Medicaltradehub.com(A Website operated by Medical Trade Hub FZC) reserves the right to amend these conditions at any time. These terms and conditions shall take precedence over any other terms and conditions, unless otherwise agreed in writing. 

DEFINITIONS 

In these terms and conditions ‘the Seller’ means Medicaltradehub.com and the company’s website www.medicaltradehub.com and ‘the Buyer’ means the purchaser of goods from the Seller under these terms and conditions. 

TRADE ONLY 

All product and product information available through Medicaltradehub.com catalogue and website are intended solely for qualified healthcare professionals, and are offered for sale strictly on a business-to-business basis. Medicaltradehub.com and any associated companies exclude any liability for damages or loss by unqualified users of the products. medicaltradehub.com reserves the right to refuse to accept orders if it believes that a Buyer is not a trade customer. 

PRICES 

 Can be discussed for Business deals.

PAYMENT 

Payment is cash on delivery , Mastercard , Visa , PayPal and Stripe. 

DELIVERY 

Shipping in UAE

• Shipping charges for deliveries within UAE for orders less than AED 1000
• Shipping charges for deliveries within Dubai and Sharjah for orders equal to and above AED 1000 – Free
• For Orders within Dubai and Sharjah Delivery is within 2 -3 working days or based on material availability
• The final shipping charges may vary based on the location, size, and weight of the package for all emirates
• Delivery to Multiple Addresses: You can have goods from the same order shipped to multiple UAE addresses. Please note that if you select multiple delivery addresses, a delivery charge will be applied for each address.
• We use a courier service to deliver the product

SHORTAGES, DAMAGES AND CLAIMS 

The Seller shall not be liable to the Buyer for any shortages in quantity delivered, damage or loss, or any defects in the products unless the Buyer notifies the Seller in writing within three (2) days of receipt of the goods. The notification must include the name and address of the Buyer; the quantity and description of the good and the invoice number and date of relevant invoice. Where liability is accepted, the only obligation of the Seller shall be, at its option, to make good any shortage or non-delivery and / or replace any good found to be damaged or defective and / or refund the cost of any such goods by a credit note. 

If goods have been ordered in error the Buyer must request an authorisation form from the Seller to return the goods. No goods will be accepted as a return without a pre-authorisation number. Goods must be returned within 7 days of receipt, unused and in their original packaging. The Seller accepts no responsibility for lost parcels without a confirmation of the dispatch of the parcel to the Seller. 

If goods have been ordered in error, the Buyer must pay for the return. If goods are being returned because they are faulty or damaged, the Seller will pay for the return. 

WARRANTY 

All items are guaranteed according to manufacturer’s warranty Please contact the Seller’s customer services team to find out specific warranty details. The Seller offers no further or additional warranty than that provided by the manufacturer. 

CANCELLATIONS AND VARIATIONS 

Following acceptance, orders may only be cancelled if the item is currently out of stock, or its manufacture has not yet begun. Requests for cancellation must be made in writing. Variations can only be accepted if the goods have not been manufactured or dispatched. Any variations must be notified in writing. 

ONLINE ORDERS 

When you place an order with Medicaltradehub.com we will send you an email to confirm receipt of your order and containing details of your order. Your order represents an offer to purchase a product which is accepted by us when we dispatch that product to you. Any products that are on the same order but are not dispatched do not form part of that contract. 

WEB CONTENT 

All content on the website is the property of Medicaltradehub.com or our suppliers. All software used on this website is the property of Medicaltradehub.com or our software suppliers. You may not extract or reutilize any of the contents of the website without the written permission from Medicaltradehub.com. 

Medicaltradehub.com grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written permission from medicaltradehub.com. This license does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller. Neither this website nor any part of it may be reproduced, duplicated, copied, sold, re-sold, visited or otherwise exploited for any commercial purpose without the consent of medicaltradehub.com 

GENERAL 

All goods are subject to stock availability.